From us to you
Shipping Policy
Here is how we prepare, dispatch and support Habiba orders delivered within India.
Where we deliver
Habiba & Co. currently delivers to serviceable addresses in India. Availability of delivery and cash on delivery may vary by postal code, courier coverage, order value and product type.
Processing time
In-stock orders are normally prepared within one to three business days after payment verification or cash-on-delivery confirmation. Personalised, resized, made-to-order or pre-order pieces may require additional time communicated on the product page or after ordering.
Business days exclude Sundays and public holidays. Orders may be held briefly when contact, address, stock or payment information needs verification.
Delivery estimates
After dispatch, delivery commonly takes three to seven business days depending on destination. Remote locations and peak periods may take longer. Estimates are guidance rather than guaranteed delivery dates.
Courier delays, weather, public restrictions, incorrect addresses, failed delivery attempts and events outside our reasonable control can affect delivery. We will assist with tracking and courier escalation where possible.
Shipping charges and tracking
Any shipping charge is shown at checkout before you submit the order. Promotional free shipping may have conditions displayed with the offer.
When tracking is available, we send it using the contact details supplied at checkout. Tracking can take up to 24 hours after dispatch to begin showing movement.
Address and delivery responsibility
Check the recipient name, phone number, postal code and complete address before ordering. Contact us immediately if something is wrong; changes are not guaranteed after packing or dispatch.
The recipient may need to provide an OTP, signature or other delivery confirmation to the courier. Never share a payment OTP, CVV or UPI PIN with a courier or anyone claiming it is required for delivery.
Damaged, missing or returned shipments
If a parcel appears tampered with, refuse delivery where practical or record clear photographs and an unboxing video. Report damage, incorrect items or missing contents within 48 hours under our Refund and Cancellation Policy.
If a parcel is returned because the address was incorrect, delivery was repeatedly unavailable or the recipient refused it, reshipping charges may apply. We will contact you before reshipping or resolving the order.
Shipping help
For delivery assistance, email habibajewelsofficial@gmail.com with your order number and the recipient’s name. Do not send payment credentials.