Refund and Cancellation Policy

Order cancellation

An unpaid online-payment order may be cancelled while its payment window is open. Cash-on-delivery orders may be cancelled from your account while the order remains eligible for cancellation. For a paid order, contact us immediately; cancellation is not guaranteed after packing or dispatch begins.

If Habiba & Co. cancels a paid order because stock is unavailable, the address is not serviceable, or the order cannot lawfully be fulfilled, we will initiate a full refund to the original payment method.

Return requests

Contact habibajewelsofficial@gmail.com within seven calendar days after delivery before returning anything. Include the order number, reason, clear photographs and, for damage, incorrect or missing contents, an unboxing video where available.

Approved items must be unused, unworn, unwashed and returned with original tags, packaging, certificates and complimentary items. Approval of a request does not guarantee a refund until the returned item is received and inspected.

Items not eligible for change-of-mind return

• Earrings or other pierced jewellery where the hygiene seal or packaging has been opened.
• Personalised, engraved, resized, made-to-order or otherwise customised pieces.
• Items marked final sale, free gifts, gift cards, or items damaged through wear, chemicals, impact, improper storage or unauthorised repair.
• Products returned without their original components or outside the stated request period, unless consumer law requires otherwise.

Damaged, defective or incorrect items

Tell us within 48 hours of delivery if an item arrived damaged, defective, incorrect or incomplete. After verification, we may offer replacement, repair, store credit or a refund as appropriate and subject to stock. Habiba & Co. will cover reasonable return shipping for a verified fulfilment error or delivery defect.

Refund timing

After an eligible return passes inspection or a cancellation is approved, we normally initiate the refund within three business days. Cashfree, your bank or payment provider may then take an additional five to ten business days to display it. Cash-on-delivery refunds require verified bank or UPI details supplied through a secure support process.

Original shipping charges and return-shipping costs are not refundable for a change-of-mind return. This does not limit remedies available for defective, incorrect or misdescribed goods under applicable law.

Refund status help

Keep your order number and any refund reference. If a refund does not appear after the stated period, email habibajewelsofficial@gmail.com so we can reconcile it with Cashfree and the payment provider.