We are here to help
Contact Us
Questions about a piece, an order or a payment are handled by our customer-care team.
Customer care
Email us at habibajewelsofficial@gmail.com. Our support hours are Monday to Saturday, 10:00 am to 6:00 pm Indian Standard Time, excluding public holidays.
We aim to acknowledge messages within two business days. Payment, delivery, return and cancellation requests may require additional verification before we can act on them.
What to include
- Your Habiba order number, if the question concerns an order.
- The email address and phone number used at checkout.
- Clear photographs and an unboxing video for damaged, defective, incorrect or missing items.
- A short description of the help you need. Never email a card number, CVV, OTP, UPI PIN or banking password.
Business information
Habiba & Co. is an India-based online jewellery retailer serving customers in India. Product prices on this website are shown in Indian Rupees unless stated otherwise.
For complaints, write to Customer Care at habibajewelsofficial@gmail.com with the subject line “Grievance” and your order number. We will acknowledge the complaint and work toward a fair resolution under the policies published on this website.